Customer Care Department (CCD) Staff - Niro National Ceramic Indonesia

Join Niro National Ceramic Indonesia as a Customer Care Department (CCD) Staff and play a pivotal role in delivering exceptional customer service while supporting our administrative and operational functions. Based in Gunung Putri, Jawa Barat, this position offers a dynamic environment where you can grow and develop your skills while contributing to the success of our company. As a CCD Staff, you'll be the first point of contact for our customers, ensuring their needs are met with efficiency and professionalism.

Our company, Niro National Ceramic Indonesia, is a leading player in the ceramic industry, known for our commitment to quality and innovation. We are looking for a dedicated and customer-focused individual to join our team and help us maintain our high standards of service. In this role, you will use tools like CRM systems, email platforms, and communication software to manage customer interactions and support our sales and marketing efforts.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.
• Manage customer data and maintain accurate records using CRM systems like Salesforce or HubSpot.
• Assist in administrative tasks such as data entry, scheduling, and document management.
• Support sales and marketing efforts by gathering and analyzing customer feedback.
• Coordinate with internal teams to ensure seamless customer experiences.
• Stay updated with industry trends and best practices in customer service.
• Participate in training programs to enhance your skills and knowledge.
• Contribute to team meetings and brainstorming sessions to improve service quality.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 2 years of experience in customer service or a related role.
• Strong communication and interpersonal skills.
• Proficiency in using CRM systems and other relevant software.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Good knowledge of Indonesian language and English.
• Certification in customer service or related fields is a plus.
• Familiarity with the ceramic industry is beneficial.

🛠️ Keahlian

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